Q. How do I contact Wash Lounge for Laundry or Dry Cleaning service?

Ans: You are advised to download "Wash Lounge" app from Google store and press " Schedule Pick-up" button. Else you may call us at +91 9749996060

Q. Will You pick up & deliver from my home?

Ans: Of course. We pick up and deliver from your doorstep.

Q. What is the minimum order value for free pick-up & delivery?

Ans: Our pick-up & delivery service is absolutely free of cost irrespective of order value. 

Q. How to reschedule a missed pickup/delivery?

Ans: If you happen to have missed your pickup/delivery, you can simply reschedule it by calling at our call centre number and we will reschedule it.

Q. How to contact Wash Lounge in case of a query/complaint?

Ans: You can always call on 9749996060 / 033-4600 1006 at our call centre number or write us at [email protected]. We will be more than happy to hear from you.

Q. Do you have an express service?

Ans: Yes we have an option of express service. We can clean your garments and provide them to you within 24 hr with an additional 25% over the standard price will be charged.

Q. How do I know that my personal items of laundry are in safe hands?

Ans: Our riders understand this and our quality control managers are handpicked selected professionals. If your personal items need to be washed a certain way, don’t worry - we’ll ask you for any special requests when we collect them & our mobile application have the option for special instruction category while you select/Book the service.

Q. What’s your Delivery time?

Ans: Standard delivery would be done within 48 hours for Steam Iron and 72 hours for Wash & Iron , Premium Wash and Dry Clean services after the items have been collected.

Q. How do you process my clothes?

Ans: From your doorsteps, your clothes reach directly to our collection centre, where they are examined by our quality control manager and send to our professional cleaning centre. There we use highly professional machines, Iron free water and Hygienic chemicals to wash your clothes. We then either do folding or steam pressing as per instruction given by you.

Q. What are your working times?

Ans: We operate between 8 AM to 9 PM, every day except natural calamities, riots, special holidays, and unavoidable incidents.

Q. How do I avail discounts?

Ans: If any discounts/Offers are available will be displayed on the website or Mobile App. Also, keep checking your inbox, notification bell regularly for exciting offers.