Privacy Policy

Privacy Policy

We at Wash Lounge, understand and respect the fact that the information you are sharing with us is private in nature and needs to be kept fully confidential. To keep the process transparent, we would like to guide you through our entire information collection process.

This privacy policy and all its clauses are applicable to and Wash Lounge app which is a laundry service provider platform. It is understood that by using our website, and Wash Lounge app, you consent to the data gathering practices used anywhere on our website and app.

Important :

This privacy policy is subject to change at any time without notice. It is our sincere request that you review our website on a periodic basis to keep yourself apprised of the privacy policy. By visiting this website or installing our app, you are agreeing to be bound by the terms and conditions specified in the Privacy Policy. If you do not agree please do not access our Website or install our app . By mere use of the Website or the app, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personal Details

When you use our website or app, we collect information and data which will be personal in nature to you and might be changed by you from time to time. This entire information collection exercise is done by us to provide you with a website experience which is smooth, personal, safe and customized to meet your specific requirements. We have built our website in a way which enables you to normally browse our website without sharing any personal information. Once you give us your personal information, you are not anonymous to us. Our endeavour is to only collect information which is absolutely required by us to ensure we are providing seamless and efficient services to you.

In the event that you make a purchase through us or there is a transaction happening through our website, we would be collecting information relevant for such a transaction like your billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.


A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

2. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

3. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. is not responsible for the privacy practices or the content of those linked websites.

4. Security Precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

5. Advertisements on

We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

6. Your Consent

By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Grievance

In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer are provided below:

Wash Lounge

NRSH-118, DLF New Town Heights

New Town, AA-III

Kolkata - 700135

 [email protected]

  1. Ensure that you received original bill or challan copy over SMS after due delivery or pick-up of articles to be processed.
  2. Express/Urgent delivery of articles would be charged 25% extra over the regular tariff.
  3. Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles
  4. If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution
  5. We are not responsible for fastness, colour bleed, colour running, shrinkage, damages to embellishments or embroidery work on the articles during processing
  6. At Wash Lounge, we would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.
  7. We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process of inferior quality of clothes.
  8. We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting damaged during the processing.
  9. We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to environment.
  10. We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.
  11. We would not take any responsibility for the clothes of the customer beyond 3 (three)weeks of the scheduled delivery date.
  12. We accept no liability for any loss or damage to clothes arising due to fire, burglary etc. which are beyond our control or similar incidences.
  13. We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the articles which is mutilated or unrecoverable after processing.
  14. Tariff for designer wear, high-end fabric based clothes or complex article pieces would be decided on a case-to-case basis. This pricing would be communicated to the customer directly at the store once the article has been examined by the experts present at the stores.
  15. In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 10 times the value of the charges specified to the customer for the processing or INR 3000, whichever is lower.
  16. All disputes are subject to the jurisdiction of courts in Kolkata only.
  17. Wash Lounge reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.